Deliveries & Returns

Thanks for shopping at Hocus

If you are not entirely satisfied with your purchase, we’re here to help.

Current Delivery Timeframes:

Orders will usually be dispatched the same day. Standard delivery is via Royal mail tracked 2 – 4 days. Next day delivery available for orders made by 1pm.

We currently deliver to the UK only. 

Due to the current situation of COVID-19, we have been advised that normal delivery services have been impacted and may cause interim delays in certain areas across the UK, resulting in delivery taking up to 5 working days after dispatch.

If your order has not arrived on the day expected and you have received your shipping confirmation, your order is on its way and can be tracked using the tracking no. emailed to you. We appreciate your patience during this time.

Currently, we fulfil and dispatch orders Monday to Friday, excluding public holidays. Dispatched orders are delivered Monday – Saturday.

All public holiday orders will be dispatched over the following 2 working days.

Refunds policy

If your item arrives and it or the contents are damaged, please contact us at Customerservices@hocus.uk within seven days of receipt of your item. We may require the return or photographic documentation of any product or packaging which you are dissatisfied with, which we will notify you of via email and will notify you of the approval or rejection of your refund / replacement. Any replacement may be for part or the entire item at our expense or a full or partial credit or refund of the purchase price for the item. If we choose to provide a refund, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 30 days

Returns policy

We hope that you will be delighted with your purchase. However, if you choose to return your item, you have 30 calendar days to return the item from the date you received it.
To be eligible for a return, the item must be unused and in the same condition that you received it.

Please return your item in the original packaging and include receipt or proof of purchase. Return shipping costs will be the responsibility of the customer and will be non-refundable.